Refund and Return Policy
1. This policy sets out the returns policy for goods or services purchased through the online store operated by Molly’s Clothing.
Returns
We understand that from time to time you may wish to return an item to us. Customer satisfaction is our upmost priority.
Products should be returned to us in their original condition. Please note returns cannot be accepted for the following:-
- Strong Odors (Including smoke)
- Alterations
- Perfume smells
- Items that has make up on.
- Items that have been worn.
ITEMS THAT ARE RETURNED WITHOUT TAGS ATTACHED WILL NOT BE ISSUED A REFUND.
All returns need to be authorised by Molly’s Clothing before returning. Please would you be so kind as to inform us via Facebook of your intention to return, so that we can authorise your return and a very short reason for your return.
Returns need to be authorised and sent back within 30 days of receipt of the garment. Please note I cannot accept returns after this cut off period.
Please note serial returners will have my original postage taken off their returns refund and will be blocked from my site and have their orders cancelled.
Once authorised. To return an item all you have to do is:-
- Repack the item making sure all labels are still attached.
- Put your name and address in the parcel.
- Re-address it to Molly’s Clothing (the address that is in your parcel).
- Take it to the post office and pay to return. Keep your proof of postage safe in case of non-delivery.
Please send back to:-
Molly’s Clothing
3 Hoffman Street,
Milnsbridge,
Huddersfield.
HD3 4LR
Once we have inspected the return we will refund your monies via the payment method you originally used to pay for the garment. This will take up to 48 hours for your return to be issued. We will email you to notify you that we have received your return and have issued a refund.
Please note I do not accept returns on Earrings due to hygienic reasons.
Sale items once authorised can be returned but a refund will not be given. A credit to spend in store will be issued.
The cost for returning the items are the customers responsibility. Return postage costs are the customers expense. We do not pay for returns.
We recommend that you use a tracked or signed for method to return garments. Unfortunately, we cannot be held responsible for lost parcels.
Returns should be sent to:
Molly’s Clothing
If you could contact me via Facebook Messages for authorisation. https://www.facebook.com/michellechapmanclothing